Our UPMC Corporate Benefits Department is searching for a Benefits Representative to join the team! This is a regular, full-time position that primarily works between 8:30am-5:00pm, Monday through Friday. The first few months will be spent onsite at the US Steel Tower for training. Upon completion of training, work from home flexibility in a hybrid work environment is offered to strong performers!
In this role, the Benefits Representative provides advice, customer service and assistance to individuals with questions on our benefits and retirement plans. They resolve basic and complex benefit and tuition questions and issues. Additionally, they make adjustments, updates and corrections to benefits arrangements and documentation to ensure compliance with laws, contractual arrangements and corporate policy.
The ideal candidate has a basic understanding of benefits, insurance and healthcare. Additionally, they have experience within a call center setting. This opportunity offers a competitive total rewards package, collaborative company culture, and established career ladder. Apply online today for your chance to join the team!
**Interviews will likely take place in late October/early November
Responsibilities:
- Respond timely and accurately to current and former employees via Employee Service Center on a wide range of benefit questions and concerns.
- Utilize several databases to verify information and generate reports related to benefit deductions, eligibility, enrollments, confirmations, event maintenance, plan statistics, verify enrollment, track benefit eligibility, etc.
- Request appropriate forms for family and employment status changes, review for accuracy and completion within appropriate time limits and update the Human Resource Information System and document appropriately in our Customer Relationship Management system.
- Assist in the administration of benefit programs such as medical dental, (IRS Section 125), COBRA, FMLA, disability, life insurance, and other associated benefits as available for all benefit eligible employees, physicians and management.
- Handle daily activities in the administration of the Tuition Assistance Benefit program. Maintain files, process applications, process reimbursement and advancement benefit payments timely and accurately, interact with schools and staff members on the tuition program. Process school invoices for tuition advancement and reconcile grades and taxes following each semester.
- Review new hire paperwork, benefit applications and related documentation for completeness, accuracy, and compliance with all relevant policies and procedures.
Participate in the testing, communication, and implementation of annual open enrollment process, including assisting with benefit fairs.
- Bachelor's degree in Human Resources, Business, or related field and one year of human resources, customer care center or insurance industry experience required.
- OR High School Diploma/GED and three years of human resources, customer care center or insurance industry experience required.
- OR UPMC Summer Associates/Pittsburgh Fellows program required
- Knowledge and understanding of basic Health & Welfare and Retirement employee benefits principals, practices, procedures and documentation as applicable is preferred
- Call center experience is preferred
- Healthcare experience is preferred
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran