QA/QI Coordinator

UPMC Presbyterian is hiring a QA/QI Coordinator to join the clinical laboratory team! 

We are looking for a QA/QI Coordinator to support the Clinical Laboratories at the Clinical Laboratory Building in Oakland. This is a self-motivated position with a focus on laboratory quality management activities, including regulatory and compliance, quality metrics, and outcomes. We are looking for someone with strong computer skills, especially Microsoft 365, along with strong communication skills and experience with data analysis and project management.

This position is part of our Laboratory Service Center Quality team and offers an exciting opportunity to collaborate with laboratories throughout the Pittsburgh area and across the UPMC system. The role requires the ability to work both independently and as part of a team, with some flexibility in work location based on the needs of the role. You will work alongside a team of high-performing, innovative thinkers supporting current and future laboratory advancements across UPMC, with opportunities to grow your own skills and experience.

Enjoy the flexibility of a hybrid work environment, with a combination of onsite and remote work. Regular onsite presence is required for this role.
Responsibilities:
 

• Quality Assurance Reporting:
  • Provide oversight of the laboratory quality management system including coordinating with medical and laboratory leadership in the identification, development, and management of quality indicators, to assess the overall performance of the laboratory. 
  • May assist the laboratory in: monitoring trends for areas of improvement, aid in the preparation of quality assurance reports including data collection and presentation of data, present to local lab and hospital leadership, follow up with action plans when performance is outside designated thresholds and identify process improvement initiatives as determined from the quality assurance reporting.
• Regulatory & Compliance:
  • Assist the laboratory with the coordination of all regulatory and accreditation activities. 
  • May include but are not limited to: 
    • Maintaining certifications and permits for all laboratories, o organizing and preparing the laboratory for any on-site and off-site inspections, 
    • Conducting internal audits to assess inspection readiness, o report findings of non-compliance to laboratory leadership for corrective action,
    • Maintain all records for accreditation activities, 
    • Communicate all changes of regulations to laboratory leadership to ensure compliance, 
    • Assist labs with interpretation of regulations as needed including communicating with accrediting agencies, 
    • Assist laboratory leadership with maintenance of all proficiency testing processes which could include ordering, proficiency testing compliance notification management, and proficiency testing corrective action documentation. 
  • The QA/QI coordinator will participate in inspections both internally and externally and must demonstrate proficiency in auditing processes.
• Investigation and Reporting of Quality Events:
  • Coordinates the investigation and documentation of all quality events for the laboratory.
  • Duties may include: 
    • Coordination of the event details and summary of corrective actionso tracking and trending of issues to identify process improvement initiatives. 
    • Maintaining documentation of quality events, 
    • Conduct root cause analysis, 
    • Auditing resolutions for completeness, 
    • Updating policies and procedures as applicable.
• Lab Safety:
  • Participate in laboratory safety activities to ensure compliance with regulations. 
  • Activities may include: 
    • Providing guidance on interpretation and education of regulations, 
    • Trending safety incidents, o safety audits, 
    • Maintenance of laboratory safety manuals, 
    • Ensuring completion of safety documentation which may include personal protective equipment assessments, chemical inventories, ergonomic assessments, drills, emergency preparedness and monitoring of hazardous and biological waste disposal.
• Document Control Management:
  • In collaboration with lab leadership, 
    • Create, revise and maintain policies to ensure general laboratory policies meet current regulationso facilitate best practice policy development for the system 
    • May support any learning opportunities or training related to laboratory policy 
  • Assist the laboratory leadership with the management and maintenance of the laboratory’s document control application. 
  • The QA/QI Coordinator will have a strong understanding of the application and how to navigate and resolve requests.
• Process Improvement:
  • Quality Project Planning and Improvement: Collaborate with the QA Department and the LSC to participate in the design, development, and implementation of project planning processes.
  • Process Improvement: Lead process improvement activities targeting potential problems across multiple laboratories and hospitals as assigned. 
  • Utilize performance improvement methodologies to assist staff in problem solving. 
  • In collaboration with the project manager and QA department, develop project plans, allocate resources, and track project progress.
• Data Analysis: 
  • Analyze data and performance metrics to identify areas for improvement and use data-driven insights to guide decision making.
• Report Generation: 
  • Design, compile, and maintain reports, including statistical data, to track progress and outcomes of quality and standardization initiatives.

• Bachelor's degree required.
• Experience in healthcare, process improvement, or quality role required: 
  • 2 years’ experience with a degree in a health or science related field OR 
  • 3 years’ experience required with degree in other field of study. 
• Must have experience with Microsoft 365 platform. 
• Understanding of healthcare and laboratory applications preferred. 
• Must have strong skills in the areas of communication, critical thinking, and time management. 
• Must be able to collaborate in a variety of team settings both in remote/virtual settings and in person. 
   

Licensure, Certifications, and Clearances:

• Act 34
   

UPMC is an Equal Opportunity Employer/Disability/Veteran