We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.
Responsibilities
- Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.
- Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.
- Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.
- Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.
- Administer Active Directory tasks such as user account management, permissions updates, and access support.
- Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.
- Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.
- Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.