Description
Your Mission
- Deliver high-quality functional consulting and knowledge transfer across Tyler EPL modules for public-sector clients
- Translate complex permitting, licensing, and code enforcement processes into precise Tyler ERP configuration and workflow design
- Partner with client permitting and community development leaders to analyze requirements, configure the system, and ensure full operational readiness at go-live
- Serve as a trusted advisor ? not just a trainer ? guiding permitting staff through challenges and surfacing process improvement opportunities
- Ensure structured knowledge transfer so clients are confident and self-sufficient managing Tyler EPL post-implementation
- Tyler EPL Configuration & Implementation
- Analyze client permitting and licensing business models and document software requirements across assigned Tyler EPL modules including Permitting, Licensing, Code Enforcement, Inspections, and Citizen Self-Service
- Configure Tyler EPL in alignment with client permit types, fee schedules, workflow routing, and jurisdictional requirements
- Configure approval workflows, inspection scheduling rules, and system security in accordance with client operational and audit requirements
- Consult with community development directors, building officials, and department leads to capture workflow, integration, and reporting needs
- Support system integration activities between Tyler EPL and adjacent Tyler modules (Finance, GIS, Utility Billing) and third-party systems
- Data Migration & Conversion
- Guide clients through data mapping and conversion from legacy permitting systems to Tyler EPL applications
- Lead data migration activities including permit and license history mapping, parcel/GIS data alignment, open case loads, and balance validation
- Identify data conversion issues and partner with technical staff to resolve them ahead of go-live
- Execute data reconciliation between legacy systems and Tyler EPL to confirm migration accuracy prior to cutover
- Testing & Quality Assurance
- Develop functional test scripts and end-to-end permitting and licensing workflow scenarios for Tyler EPL modules
- Support structured testing phases (SIT, UAT) and confirm client readiness for go-live across all permitting workstreams
- Track defects and coordinate resolution with the project team and Tyler vendor support through to closure
- Support parallel processing activities and reconciliation between legacy and new systems prior to cutover
- Training & Knowledge Transfer
- Design and deliver role-based end-user training sessions ? remote and onsite as required ? tailored to Tyler EPL client workflows
- Develop client-facing training materials including user guides, process guides, quick reference sheets, and job aids specific to Tyler EPL module configurations
- Create or adapt custom permitting and licensing reports to meet client-specific operational and reporting requirements
- Build permitting staff capability to independently administer and sustain the Tyler EPL environment post-implementation
- Project Governance & Delivery
- Maintain accurate project documentation including configuration logs, issue logs, agendas, trip reports, and timesheets
- Participate in weekly project status meetings, steering committee presentations, and departmental working sessions
- Provide weekly progress updates, time tracking, and effort reporting to support budget management
- Escalate functional risks, configuration issues, and scope changes to the Project Manager proactively and with recommended resolution paths
- Required Experience
- 3+ years of functional consulting experience on Tyler Technologies EPL implementations
- Hands-on configuration experience across core Tyler EPL modules including Permitting, Licensing, Code Enforcement, and Inspections
- Deep understanding of state and local government permitting and licensing regulations, building and zoning codes, and code enforcement processes
- Experience leading permitting/licensing data migration, parallel processing, and reconciliation activities within ERP implementation programs
- Technical / Functional Skills
- Experience delivering role-based end-user training and producing structured documentation in a government ERP context
- Ability to manage multiple workstreams independently in a fully remote, client-facing environment
- Bachelor's degree in a relevant field (Business, Public Administration, Information Systems, or a related field) preferred
- Professional Skills
- Strong written and verbal communication skills with both technical and non-technical stakeholders, including department directors and executive leadership
- Confident, executive-level presence when advising client leadership and steering committees
- Sound judgment in balancing client satisfaction with delivery discipline and scope adherence
- Ability to adapt effectively within dynamic, multi-stakeholder public-sector environments
- Preferred Qualifications
- Certified Building Official (CBO), AICP, ICC certification, or equivalent government permitting credential is advantageous but not required. Agile/Scrum experience or certification in hybrid ERP delivery environments is a plus.
- Great-to-have Qualifications (not required)
- Working knowledge of adjacent Tyler modules is a nice-to-have and supports more integrated, cross-functional implementation engagements. Preference is given to candidates with additional exposure to one or more of the following:
- Finance
- Human Capital Management (HCM)
- Utility Billing
- Enterprise Asset Management (EAM)
- Other Tyler Functional Modules
- Working knowledge of adjacent Tyler modules is a nice-to-have and supports more integrated, cross-functional implementation engagements. Preference is given to candidates with additional exposure to one or more of the following: