This position supports the daily operation of statewide crime reporting and police pursuit reporting systems. As a Clerical Assistant 3, you will perform the following duties:
- Help Desk Support: Assist callers and email contacts by interpreting needs and guiding them based on program rules and procedures
- Data Review: Conduct reviews of agency submissions to check for completeness, accuracy, and adherence to reporting standards
- Report Generation: Create queries and compile available data into clear reports for requesting agencies or stakeholders
- Account Assistance: Resolve user account issues such as access, password recovery, and updates by applying independent judgment
- Training Preparation: Support training efforts by organizing materials, maintaining records, and helping coordinate sessions
- Clerical Operations: Complete clerical tasks such as sorting mail, preparing outgoing materials, and typing unit correspondence
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $41,506.00 (before taxes).
- FREE parking!
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must have one year of experience with help desk support.
- You must have at least one year of experience with document formatting, templates, mail merge, document collaboration, common functions, formatting spreadsheets, and managing calendars and inboxes efficiently.
- You must be able to perform essential job functions.
Legal Requirement:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.
How to Apply:- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.