We are looking for an IT Support Specialist to provide hands-on technical assistance for employees across hardware, software, and end-user systems in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving technical problems, supporting day-to-day operations, and delivering a dependable service experience. The role focuses on maintaining workplace technology, resolving user issues efficiently, and helping staff stay productive across desktop, mobile, and collaboration environments.
Responsibilities
- Deliver first- and second-level technical support for computers, operating systems, standard applications, and peripheral equipment.
- Diagnose and resolve issues affecting desktops, laptops, mobile devices, and business software used by internal teams.
- Set up, deploy, and maintain user workstations, installed applications, and related technology assets.
- Provide support for conference room technology, video meetings, and audio-visual equipment to ensure smooth collaboration.
- Track system behavior and assist in identifying and addressing performance-related problems.
- Administer user access by creating accounts, updating permissions, and supporting access control processes.
- Assist with basic network support, including connectivity troubleshooting and device setup.
- Record incidents, solutions, and technical updates accurately within the service desk ticketing system.
- Prepare clear user documentation and offer basic guidance to help employees use technology effectively.
- Route advanced or specialized issues to vendors or internal technical teams when additional expertise is required.