Make an impact by supporting the essential services that millions of residents rely on. The Department of Transportation is seeking a District Manager in Bensalem who is ready to lead people, solve problems, and enhance service quality. This position allows you to direct center operations and help staff deliver outstanding customer service every day. Join a role where strong leadership creates meaningful results.
This position oversees Driver License Center operations across the district by guiding supervisors, managing resources, and ensuring consistent, high-quality service. The work strengthens customer service, supports staff, and maintains compliance with statewide standards. As a District Manager, you will perform the following duties:
- Operational Leadership: Direct supervisory staff in daily Driver License Center operations across the district
- Staff Management: Oversee hiring, training, recognition, and discipline for assigned employees
- Service Oversight: Monitor customer service quality, productivity, wait times, and testing consistency
- Policy Compliance: Ensure adherence to safety, testing, REAL ID, and customer service policies
- Resource Coordination: Secure needed equipment, staffing, and training for all centers
- Facility Monitoring: Inspect centers regularly and address facility issues to maintain safe, clean sites
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 80 hours bi-weekly
- Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
- This position may be eligible for alternate work schedule (AWS)
- Travel extended distances and overnight travel when required.
- Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bensalem. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Four years of experience obtaining, evaluating, and providing information to the public including one year of supervisory experience over customer service providers; or
- An equivalent combination of experience and training which includes one year of supervisory experience over customer service providers.
Special Requirements:
- This position requires an active Pennsylvania non-commercial Class C Driver’s License or equivalent and twenty-one years of age at the time of application.
- This position requires no suspensions or revocations of a driver’s license during the five-year period immediately preceding employment.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.