*******************NO C2C or Visa Sponsorship candidates*********************
The IT Systems Analyst supports a core operational business system used for dispatch, routing, and service activities. The position resolves user and application issues, maintains accurate system data and configuration, and assists with system changes, testing, and related projects while working with business users, IT colleagues, and vendors.
Key Responsibilities
Resolve application support tickets and incidents, including time-sensitive operational issues.
Maintain system data, configuration, and user access to support accurate daily operations.
Troubleshoot application and integration issues, coordinating with vendors as needed.
Fulfill reporting and data requests.
Test system updates and support system-related projects.
Train users and maintain system documentation.
Minimum Education & Experience Requirements
Required
Bachelor’s degree in IT, Computer Science, Business, or equivalent experience.
At least 2 years of experience in application support, system administration, or systems analysis.
Experience with ERP, dispatch, routing, or other operational systems.
Working knowledge of SQL and relational databases for data updates, validation, and troubleshooting.
Experience using ticketing or IT service management tools.
Preferred
Experience with ServiceNow.
Report design experience.
Experience in transportation, logistics, waste management, field service, fleet routing, or telematics.