Tourist Information Counselor

Do you enjoy meeting new people and helping them plan memorable trips?  Start an exciting career as a Tourist Information Counselor with the Pennsylvania Department of Transportation (PennDOT).  In this position, you will help travelers learn about Pennsylvania and make the most of their visit.  You will provide friendly guidance, helpful resources, and accurate details to support safe and enjoyable travel.  Apply today to become part of a team that represents our state with pride and outstanding service!

This position supports the Welcome Center by helping travelers, organizing information and assisting with daily operations.  As a Tourist Information Counselor, you will perform the following duties:

• Visitor Assistance: Greet guests and provide directions, travel details, and lodging information
• Tourism Support: Share details about attractions, events, and activities to promote Pennsylvania travel
• Center Operations: Open or close the Welcome Center and help keep displays clean and organized
• Inventory Management: Unpack, store, and track literature and supplies for visitor use
• Record Keeping: Complete accurate daily reports, customer counts, and reservation details
• Communication Tasks: Coordinate with supervisors and staff to share questions, needs, or concerns

Interested in learning more?  Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Temporary, part-time "on call" employment
• On call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week.
• Shifts vary and scheduled hours are based upon operational needs. 
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to the Pike County PennDOT Welcome Center: I-84, Exit 53, Matamoras. 
• You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week.  Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing. 
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public. 
• High school diploma or equivalent.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.  
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work.  Applicants may use generative AI tools for preparation purposes only.  Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.  Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.  The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.  The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.  All diverse candidates are encouraged to apply.