Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment. The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments.
Responsibilities
Provide first-level technical support for hardware, software, networking, and end-user issuesManage support requests from intake through resolutionTroubleshoot desktops, laptops, printers, mobile devices, and peripheral equipmentInstall, configure, and maintain workstation hardware and softwareSupport user account administration, password resets, and access managementAssist with Microsoft 365 administration and end-user supportPerform basic server administration and infrastructure support tasksDocument support requests, resolutions, and technical proceduresMaintain technology asset records and assist with equipment deploymentTrain and support users on technology best practicesCoordinate with third-party vendors to resolve technical issuesTravel occasionally between local sites to provide hands-on supportParticipate in an after-hours on-call rotation as required