Allegheny County Department of Human Services, Children, Youth and Families is seeking hard-working, forward-thinking applicants who are dedicated to the safety, security, protection and stability of children within our county. Join our team as a County Caseworker 2 and make a real difference in Allegheny County.
The Caseworker 2, Department of Human Services (DHS), Office of Children Youth and Family Services (OCYF), Intake Office (IO), Call Screening Unit, under the general supervision of the Casework Supervisor, processes calls, written reports or walk-in reports, updates case records and provides information/referral services.
Duties and Responsibilities:
Minimum Experience and Training Requirements:
Other Requirements:
Legal Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
The Caseworker 2, Department of Human Services (DHS), Office of Children Youth and Family Services (OCYF), Intake Office (IO), Call Screening Unit, under the general supervision of the Casework Supervisor, processes calls, written reports or walk-in reports, updates case records and provides information/referral services.
Duties and Responsibilities:
- Investigative Functions:
- Writes reports of suspected child abuse/neglect made to the agency. Receives referrals via phone contacts, written reports or walk-in reporters from sources such as hospitals, schools, police, social service providers, neighbors, relatives and anonymous callers.
- Obtains and updates information from clients and collateral contacts on the family social history, demographic information, medical and school history, financial status, current family functioning, etc.
- Diagnosis/Case Planning:
- Assesses information obtained during investigations.
- Reviews all relevant records necessary to process suspected child abuse reports.
- Treatment/Goal Implementation:
- Maintains phone, in-person or written contact with consumers and collateral resources as needed to complete written reports.
- Coordinates agency and community services for the consumers.
- Reporting and Record Keeping:
- Updates the case record by documenting case activity and current information on the family according to prescribed outlines and dictation plan, on a quarterly basis or more frequently, as needed, to effectuate case closings and transfers in a timely fashion.
- Files relevant case related material in the family and/or child's records.
- Files case records in designated area in the unit
- Full-time employment.
- Work hours are 9:30 AM to 5:30 PM, Monday-Friday, with a 1-hour lunch.
- Telework: This position may be eligible to telework part time, up to two days per week after 6 months of employment. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Experience and Training Requirements:
- Six months of experience as a County Caseworker 1; or
- Successful completion of the County Social Casework Intern program; or
- A bachelor's degree with a social welfare major; or
- A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or
- Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
- Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits.
Other Requirements:
- PA residency requirement is currently waived for this title.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation.
- This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.