Do you want your clerical and supervisory work to support a team that helps connect Pennsylvania residents with a broad range of services and assistance for themselves and their families? Apply for this Clerical Supervisor 1 position with the Westmoreland County Assistance Office (CAO). As part of our supervisory team, you will be responsible for overseeing clerical workers who support professional income maintenance staff, as well as collaborating with other Clerical Supervisors to keep all daily office functions running smoothly. Take the next step in your career and help create lasting, positive change with us!
As a Clerical Supervisor 1 with the Westmoreland CAO, you will oversee clerical staff who support income maintenance operations that help community members apply for and access important services. We will rely on your leadership, coordination, and teamwork skills to keep essential processes on track. Your responsibilities in this role will include:
- Clerical Oversight: Plan, assign, and distribute work; review all aspects of work by the clerical team to ensure it is completed timely and accurately
- Supervisory Duties: Set daily schedules to ensure adequate clerical coverage, complete performance reviews, interview candidates for clerical vacancies, and complete other related duties
- Provide Training: Explain and instruct staff in processing methods and procedures; interpret and apply income maintenance program related policies, procedures, and regulations
- Workflow Efficiency: Monitor daily mail, phone calls, front desk work, scanning, data entry, and all other incoming workflow; coordinate with other supervisors to prevent or address backlogs; and participate in clerical work as needed
- Customer Support: Interact objectively and with sensitivity with coworkers, applicants, and customers in stressful or difficult situations; maintain a complaint log; and help resolve grievances
- Program Coordination: Serve as an Electronic Benefits Transfer (EBT) Coordinator and as Clerical Low Income Home Energy Assistance Program (LIHEAP) Coordinator by maintaining practical, clerical processes for both programs
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of the probationary period. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Greensburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $40,685 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- Hiring preference for this vacancy may be given to candidates who live within Westmoreland County. If no eligible candidates who live within Westmoreland County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.