We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a client in the Pittsburgh Area, Pennsylvania. This position focuses on reducing overdue balances, reviewing customer credit exposure, and keeping account records accurate through consistent follow-up and documentation. The role partners with internal teams and customers to address payment concerns, resolve billing discrepancies, and promote timely cash flow.
Responsibilities
- Review customer account activity, aging trends, and available credit to identify overdue balances and potential risk.
- Communicate with customers in a clear and courteous manner to secure payment, confirm commitments, and maintain productive business relationships.
- Investigate payment discrepancies such as deductions, short remittances, billing questions, and unapplied funds, and coordinate resolution with the appropriate teams.
- Record collection efforts, customer disputes, payment arrangements, and account updates with complete and accurate documentation.
- Reconcile receivable balances and maintain account records to ensure invoicing and payment information is current and correct.
- Assess customer credit details and provide informed recommendations on payment terms, credit exposure, and potential account restrictions.
- Partner with Sales, Customer Service, Billing, and Accounting to remove issues that could interfere with payment collection.
- Prepare aging summaries, collection status reports, and supporting account documentation for regular review.
- Elevate severely past-due or higher-risk accounts to management when additional action is needed.
- Support month-end and year-end accounts receivable tasks while following company policies and financial confidentiality standards.