We are looking for a Customer Service Representative to support day-to-day client interactions and order processing for a team based in Pennsylvania. This Contract to hire position is ideal for someone who communicates clearly, handles a steady volume of inquiries effectively, and maintains accuracy while entering customer information and requests. The person in this role will help create a positive service experience by responding promptly to inbound contacts and assisting with follow-up outreach when needed. Fully on-site Monday- Thursday 8-4:30, Friday 7:30-4.
Responsibilities
- Respond to incoming customer calls and provide timely, courteous assistance with questions, requests, and general support needs.
- Accurately enter customer orders and related details into company systems while maintaining a high level of data quality.
- Manage service inquiries from start to finish by gathering information, clarifying customer needs, and documenting each interaction appropriately.
- Place outbound calls as needed to confirm order information, provide updates, or resolve open customer issues.
- Coordinate with internal teams to address customer concerns efficiently and ensure requests are handled in a timely manner.
- Maintain organized records of calls, order activity, and service outcomes to support consistent communication and follow-through.
- Deliver attentive support that reflects company service standards and helps build strong customer relationships.