Role: Field Support Technician, Warehouse IT Support Technician, Deskside Support Engineer, Deployment Engineer, or Regional Field Services Engineer.
Level: L2 Technical Support Work Mode: Onsite / Field-Based Travel: 75% Travel in US and Canada Hours: 40 hours/week Working some weekend, but then off during some weekdays)
Job Overview
- We are seeking an experienced Deskside Support Technician to provide onsite and remote hands-and-feet support for IT equipment deployments, project cutovers, and go-live activities across US and Canada locations. The role requires significant travel and flexibility to support project schedules, including occasional weekend stays.
- Deskside/Field Services experience in warehouse or distribution center environments rather than searching specifically for WMX resources.
- Field Support Technician, Warehouse IT Support Technician, Deskside Support Engineer, Deployment Engineer, or Regional Field Services Engineer.
- Experience supporting handheld scanners, warehouse printers, IT equipment deployments, go-live activities, and multi-site travel should be treated as primary screening criteria.
- WMX knowledge can be considered a preferred skill and can be taught post-hire, whereas warehouse operations experience and extensive travel readiness are critical success factors.
- The role also has a skill combination8 L2 Deskside, Warehouse Support, Printers, Handhelds, Deployment and high travel flexibility.
- Ability to work onsite and remote, remote support will be guiding onsite techs and vendors.
Key Responsibilities
- Deploy, configure, and support IT equipment at customer locations.
- Set up laptops and desktops and connect devices to the network.
- Install, configure, test, and validate printers and peripheral devices.
- Configure and troubleshoot handheld/mobile devices.
- Provide L2 technical support during project cutover and go-live activities.
- Maintain and update project tasks, documentation, status trackers, and deployment records.
- Perform post-deployment, cutover, and go-live debriefs with project/team leads.
- Collect and remove legacy/old IT equipment following deployment.
- Palletize and prepare retired IT equipment for shipment.
- Coordinate with local site contacts and the Client recycling vendor for equipment pickup and recycling.
- Support warehouse-related activities, including equipment handling, inventory, staging, and preparation.
- Communicate effectively with project teams, site contacts, vendors, and stakeholders.
- Perform other onsite deployment and field-support activities as required.
Required Qualifications
- L2-level technical support experience.
- Experience with desktop/laptop deployment and troubleshooting.
- Experience with printer installation, configuration, and testing.
- Experience supporting handheld/mobile devices.
- Strong understanding of basic networking and device connectivity.
- Warehouse / IT asset handling experience is required.
- Strong documentation and organizational skills.
- Excellent verbal and written communication skills.
- Ability to work independently at customer locations.
- Ability and willingness to travel extensively across US and Canada.
Travel Requirements
- Approximately 50% 75% travel to customer/project sites.
- Travel will generally occur during the business week.
- Occasional weekend stays and flexible working days may be required to meet project schedules.
- Candidates must be comfortable working at different customer locations as project requirements dictate.