Interactive Account Supervisor

Get closer to your agency. We are collaborators and communicators who build brands and partnerships. Balancing a big agency mindset with the intimacy of a smaller firm, we prioritize long-term results while fostering a creative environment where good people thrive. While we take pride in our work, our greatest accomplishment is our ability to attract and retain talented and friendly individuals, shaping our reputation as an inclusive and supportive workplace. As one of Pittsburgh’s most awarded agencies, we remain committed to excellence, driven by our status as an employee-owned and operated business. Get closer to your role. We’re seeking an Interactive Account Supervisor with strong digital project management chops to join our Account Management team and support the Interactive Department. This hybrid role will require facilitating communication between the client and the agency, fostering collaboration between agency teams to lead clients to the agency’s best thinking in partnership with Account Management leadership. You’ll be the bridge between clients, developers, designers, and other internal teams—ensuring that every interactive project is aligned with client goals, delivered on time, and scoped properly from the start. An Interactive Account Supervisor is an approachable and highly responsive, reliable resource in everything that relates to the client, the relationship, and their business. In this role, you will benefit from working with a team of experienced, award-winning professionals who will provide mentorship and leadership to help you in every way possible to achieve success. RequirementsGet closer to your responsibilities. Acting as the hub of communication for both the client and the agencyManage relationships with key clients and strategic partners active in the day-to-day execution of integrated projects and manage up appropriatelyContinued communication efforts from kick-off to post-completion results for all client projectsExhibit a thorough understanding of the client’s brand, objectives and operations to successfully accomplish deliverables that meet client deadlines.Managing client presentations and proposals, including strategic set-up and rationales, making sure all components are in line with the brandMonitoring and enforcing the timing of all client projectsEstablishing and regulating project budgets and timelinesApply independent, critical thinking and contribute ideas in cross-functional team settingsServe as the main point of contact for clients on all interactive/web-based projectsAssist the Interactive team with project scopes, schedules, Jira tickets, and budgetsAttend daily stand-ups and sprint planning meetings with the Interactive teamEnsure projects stay on track—proactively flagging blockers and communicating timelinesIdentify and propose new digital opportunities to grow client accountsOversee client communication from project kickoff to post-launch, including QA and performance recaps Experience, skills, knowledge. Bachelor’s degree in Business, Communications, Marketing, or related field7+ years of advertising agency experience, ideally with interactive/digital project management includedStrong understanding of web development processes, CMS platforms (especially WordPress), and Agile methodologiesExperience using Jira or similar PM toolsAbility to assist in the writing of digital scopes of work and estimate budgets/timelinesExcellent communication and presentation skills (written and verbal)Proven ability to manage multiple projects/client relationships and deadlines simultaneouslyProactive mindset—you don’t wait to be told what to do nextComfortable leading client conversations and collaborating with technical teamsA love of problem-solving, clarity, and bringing structure to chaosBonus: Experience managing or contributing to hosting transitions, security reviews, analytics setup, or SEO considerations on web projects Get closer to incredible benefits. Join our team at GH Advertising and enjoy a comprehensive benefits package designed to support your well-being and work-life balance. As an employee-owned company (ESOP), every team member is also an owner, fostering a collaborative and invested work environment. Our hybrid work model offers flexibility, while our health, dental, and vision insurance plans ensure you and your family are covered. We also offer pet insurance, life, accident, sick, short-term, and long-term disability coverage for added peace of mind. Secure your future with our 401K plan and take advantage of generous paid time off (PTO) to recharge and spend time with loved ones. Office amenities include access to a state-of-the-art fitness center and outdoor terrace. We welcome all. Creativity thrives on diversity, so our commitment to it is a big part of who we are. GH Advertising is an equal opportunity employer and does not discriminate in employment based on race, color, religion, sex (including gender identity and pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or any other characteristic protected under the EEOC. Interested?Apply here.