The Office of Business, Hospitality and Auxiliary Services (BHAS) leads the University's foundational business services and is one of the many units under Finance and Operations. BHAS performs critical services to ensure our students, staff, faculty, and visitors have an exceptional experience on campus, including:
- All residence halls and University-owned leased apartments
- 36 dining concepts across campus
- Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel
- University Logistics, including student and campus mail, surplus property, campus printing, and moving services
- Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities
- Panther Central – the University’s one-stop shop for all campus needs including ID cards
- Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt Shop
We welcome you to BHAS, and invite you to explore our services, get to know our leadership team, and learn about our mission, vision, and values. For more information about BHAS, please visit our website at BHAS.pitt.edu or follow us on LinkedIn.
Supervises team, manages training and scheduling, and ensures compliance with policies and procedures. Enforces safety and security processes and practices and ensures store is properly stocked. Resolves customer inquiries and issues. Opens and closes store and assists with store management and buying responsibilities.
The Office of Business, Hospitality, and Auxiliary Services is seeking a qualified Assistant Manager for the University Stores. The primary location will be the University Store on Fifth and Maggie & Stella’s Cards and Gift Shop. Duties of the incumbent include but are not limited to:
- Supervises staff, temporary employee and student workers. This includes hiring, performance reviews, and documenting disciplinary actions and other human resource administration; manages work schedules and approves timecards; provides professional development opportunities; distributes and reviews work.
- Provides exceptions customer service to internal and external customers.
- Ensures that the Stores are stocked appropriately and accurately.
- Enforces safety and security processes and practices.
- Implements loss prevention measures, including inventory audits and monitoring for theft or shrink.
- Manages staff, ensuring all store policies and procedures are followed closely.
- Assists with store management and product merchandising.
- Serves as the acting manager in the absence of the University Store Manager.
- Settles customer concerns as necessary.
- Opens and closes the stores.
- Other duties and special projects as assigned
Required to work evenings, weekends, holiday hours, winter recess, and additional overtime are required.
Sitting, standing, and walking. May require occasional lifting up to 50lbs and moving of merchandise or display fixtures.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Job Details
- Assignment Category: Full-time regular
- Job Classification: Staff.Supervisor - Retail Operations
- Job Family: Sales & Retail
- Job Sub-Family: Retail
- Campus: Pittsburgh
- Minimum Education Level Required: Bachelor's Degree
- Minimum Years of Experience Required: 2
- Substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
- Work Schedule: Flexible schedule Sunday to Saturday (8am-7pm). Weekends and holidays, including recess are required.
- Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
- Hiring Range: $3,657.88 - $4,475.92 based on qualifications
- Relocation Offered: No
- Visa Sponsorship Provided: No
- Background Check: For position finalists, employment with the University will require successful completion of a background check
- Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
- Required Documents: Resume, Cover Letter
- Optional Documents: Not Applicable