Deskside Support
Introduction:
A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They are responsible for troubleshooting, installation, diagnosis, network support, virus detection, end-user support, and customer service.
Responsibilities:
- Troubleshooting service requests for desktop applications, network connectivity, and hardware/peripheral devices
- Installing, configuring, and maintaining hardware and software
- Diagnosing and repairing system failures and peripheral device failures
- Troubleshooting network devices for connectivity
- Implementing virus detection and eradication procedures
- Providing end-user assistance in person, by telephone, or via email
- Acting as a model of customer service excellence for organizational staff members
Requirements:
Required Skills:
- Analytical Skill
- Antivirus Knowledge
- Communication Skills
- Computer Hardware Knowledge
- Conflict Resolution Skills
- Customer Service Skills
- Network Troubleshooting Skills
- Problem Solving Skills
- Technical Support Experience