Looking for a rewarding and fulfilling career helping seniors while working in a supportive team environment? This is for you! The Lehigh County Area Agency on Aging is hiring an Aging Case Aide 2 to join our commitment to empowering and supporting the wellbeing of older adults and their families. Each day offers opportunities to help older people access services that meet their needs, including remaining active, healthy, productive, and independent in their communities. Apply now to make a lasting difference with us!
This position performs public contact work that assists elderly consumers and their family members with accessing a wide range of services and programs through our agency and other community resources. It helps them make informed choices to meet present needs and decide on future long-term plans in the context of each person’s needs, preferences, values, and individual circumstances. As an Aging Case Aide 2, you will perform the following duties:
- Referral Tracking: Use computer systems to enter data, review, and determine the status of new and existing consumer referrals
- Intake Processing: Interview consumers to identify their needs, strengths, and eligibility for aging related services; provide clear explanations of available programs and community resources; make referrals as appropriate
- Person-Centered Counseling: Help consumers weigh pros and cons, then decide on an action plan that meets their needs; provide assistance with completing applications and accessing options
- Case Follow-up: Contact consumers, informal supports, referral sources, and other community agents to ensure consumer needs are met
- Documentation: Maintain an ongoing record of all contacts made, detailed case histories, and resolutions; prepare memos, letters, summaries, and reports
- Community Engagement: Participate in community events to support consumers and in-service training opportunities to increase knowledge, technical expertise, and personal growth
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Aging Case Aide 1; or
- Two years of public contact work, including one year in a human services program; or
- Any equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.