We are looking for a Systems Administrator to support daily IT operations and deliver reliable technical service for teams in Pittsburgh, Pennsylvania. This Long-term Contract position focuses on managing support requests, maintaining secure access across business systems, and helping ensure infrastructure updates are carried out in a controlled and well-documented manner. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience with identity and endpoint administration in a business environment.
Responsibilities
- Oversee the incoming help desk queue, assess the urgency and business impact of each request, and route issues to the appropriate support resource.
- Provide timely updates to end users, monitor open issues against service expectations, and follow through to confirm resolution.
- Administer user access across business applications, including account setup, changes, removals, and group-based permission management.
- Configure and support Single Sign-On connections for enterprise applications using platforms such as Okta, Azure AD, or Google Workspace.
- Investigate and resolve authentication, account access, and application login issues across integrated systems.
- Prepare and execute infrastructure and system changes by following established change control procedures, including documentation, risk review, and rollback planning.
- Coordinate with stakeholders to secure approvals, implement approved updates during scheduled windows, and verify successful completion afterward.
- Maintain accurate technical documentation, including support procedures, access configurations, application inventories, and operational runbooks.