The Fan Services Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events.
Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.
The individual will be responsible for developing and maintaining personal relationships with Panther season ticket members to ensure retention and renewal. Relationships will be built primarily through outbound calling. The individual will need to respond to all customer service questions promptly through either email or phone call. The individual will be responsible for providing prompt, thorough, and complete responses to all inbound customer communications, such as phone calls, emails, or at-window customers.
Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Job Details
- Assignment Category: Full-time regular
- Job Classification: Staff.Ticket Operations Representative
- Job Family: Sales & Retail
- Job Sub-Family: Ticket Sales & Operations
- Campus: Pittsburgh
- Minimum Education Level Required: High School Diploma/GED
- Minimum Years of Experience Required: 1
- Substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
- Additional details about Required Licensure/Certification: Collegiate Athletics experience strongly preferred. An equivalent combination of work and high-level playing experience may be substituted at the discretion of the University.
- Work Schedule: Monday - Friday, 8:30 a.m. - 5:00p.m.
- Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
- Hiring Range: TBD Based Upon Qualifications
- Relocation Offered: Yes
- Visa Sponsorship Provided: No
- Background Check: For position finalists, employment with the University will require successful completion of a background check
- Child Protection Clearances: Not Applicable
- Required Documents: Resume, Cover Letter
- Optional Documents: Not Applicable