We are seeking an experienced and results-driven Fulfillment Center Operations Manager (Liquor Store General Manager 4) to lead the operations of our fulfillment center (FC) in Broomall. The manager is responsible for leading store teams in driving sales, brand loyalty, setting expectations, and providing exceptional customer service as well as recruiting and developing top retail talent. This position has full accountability for the key financial results of the store and is responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting brand strategies.
This position oversees the daily and strategic operations of FC operations and projects for the Pennsylvania Liquor Control Board (PLCB). We manage and control a statewide network of regional FC operations to support a robust and growing wholesale customer network as well as both the regional FCs and central office staff. As a Fulfillment Center Operations Manager, you will perform the following duties:
- Operational Leadership: Direct, supervise, and participate in the work of subordinate staff; implement and apply policies and procedures; and ensure a safe workspace
- Business Process Oversight: Ensure adherence to all marketing, merchandising, and promotional activities; resolve all inventory-related issues; handle accounting for store-wide cash management issues; and complete all store records
- Personnel Management: Oversee and participate in store recruitment, interviewing and hiring, and the development of store staff schedules; resolve personnel issues
- Continuous Training: Provide on-the-job training and instruction, coaching, and guidance for job responsibilities of clerks, shift runners and/or assistant managers
- Service Oversight: Ensure that all contracted service providers, including trash removal, armored car service, and snow removal, are performing their duties in accordance with established standards
- Performance Analysis: Review and assess store performance metrics including reports on store profits or losses, energy usage, personnel assignments, inventory issues, product shrinkage, and product promotional results
Work Schedule and Additional Information:
- Free - Secure - Onsite Parking
- Full-time employment.
- Work hours will vary, totaling 75 hours biweekly.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Liquor Store General Manager 3C (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration; or
- Two years as a Liquor Store General Manager 3B (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years as a Liquor Store General Manager 3A (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Four years as a Liquor Store General Manager 2B (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Five years as a Liquor Store Assistant Manager 3 or a Liquor Store General Manager 2A (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
- Eight years of supervisory retail sales work.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.