Deskside Support Technician - USA and Canada locations
Introduction:
The Deskside Support Technician will be responsible for providing L2 Deskside support, Warehouse Support, printer installation and configuration, handheld/mobile device support, and deployment assistance. This role will require a high level of travel flexibility and the ability to work both onsite and remotely.
Responsibilities:
- Provide L2-level technical support for desktops and laptops
- Install, configure, and test printers
- Support handheld and mobile devices
- Handle IT assets in warehouse environments
- Document and organize support activities
- Communicate effectively with team members and customers
- Independently troubleshoot technical issues at customer locations
- Travel extensively across the US and Canada
Requirements:
Required Skills:
- L2-level technical support experience
- Experience with desktop/laptop deployment and troubleshooting
- Experience with printer installation, configuration, and testing
- Experience supporting handheld/mobile devices
- Strong understanding of basic networking and device connectivity
- Warehouse/IT asset handling experience
- Strong documentation and organizational skills
- Excellent verbal and written communication skills
- Ability to work independently at customer locations
- Willingness to travel extensively across the US and Canada