Salary: $21.32/hour with a 5% shift
differential for afternoon and overnight shifts based on 40 hours per week.
Benefits: The University offers generous
benefits including paid time off (holidays, holy days and vacation), employer
matching contributions to the retirement plan, and tuition benefits for
employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location: Public Safety
Position Status: Full-time (40 hours per
week)
Hours: Varied
Position Number: 670109/43-017
FLSA Status: Non-exempt
POSITION
SUMMARY:
The Police Communications Operator
(PCO) serves as the vital link between the University community and the Public
Safety personnel dedicated to their protection. Stationed within the Public
Safety Communications Center, this role requires a professional demeanor,
exceptional interpersonal skills, and the ability to maintain peak
effectiveness in a high-pressure, 24/7 environment. PCOs are responsible for
managing multi-channel communications, including telephone inquiries, radio
transmissions, walk-in requests, and automated computer alerting systems.
Success in this role depends on the ability to accurately synthesize and relay
critical information to Public Safety officers and emergency responders with
speed and precision.
Operating under a Community-Oriented
Policing Model, the Department of Public Safety prioritizes safety and crime
prevention through proactive engagement and diverse programming. As a central
figure in this mission, the PCO must utilize superior communication skills to
foster a safe, welcoming, and inclusive campus environment. Administrative
oversight for this position is provided by the Lead Police Communications
Operator, with strategic direction from the Director of Emergency Management
and Threat Assessment.
Given the 24/7 nature of operations,
candidates must demonstrate complete scheduling flexibility, including the
availability to work nights, weekends, and holidays. Beyond standard shifts,
the PCO must remain ready for duty recall as operational needs or emergencies
dictate. The physical and mental demands of the position include maintaining
sharp focus during high-pressure situations and during prolonged periods of
sitting and intensive screen monitoring.
Accountability,
reliability, and consistent attendance are mandatory professional requirements
for this position.
DUTIES
AND RESPONSIBILITIES:
This
list is neither absolute nor restrictive, but indicates approximate duties and
responsibilities which may be redefined pursuant to operational needs
Emergency Communications: Receives and
records all incoming radio and telephone transmissions; dispatches University
Public Safety or Facilities personnel for emergency and routine responses using
ARMS Computer Aided Dispatch (CAD) software.
Systems Monitoring: Proficiently operates security
and life-safety systems, including C-CURE Access Control, CCTV cameras, and
alarm systems.
Emergency Notification: Activates the
Outside Warning System, DU Emergency Alert, and emergency lockdown procedures
when appropriate.
External Monitoring and Liaison: Monitors City of
Pittsburgh Police channels for nearby activity and coordinates with the City
Index Desk for vehicle and arrest information.
Incident Reporting: Immediately reports security
breaches, safety concerns, or unusual circumstances to the appropriate
supervisor or administrator.
Additional Duties: Performs related duties
as assigned.