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ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Lead Surgery Scheduler to support the Operating Room at the McCandless location.
Shift Details:
- Daylight shifts
- No call, weekends or holidays
- Shift and scheduling details will be further discussed during the interview.
Responsibilities:
- Provide pre- and post-operative instructions per service-specific guidelines.
- Schedule post-operative and testing follow-up appointments.
- Participate in surgery scheduler interviewing and onboarding activities as requested.
- Send and receive patient medical records in compliance with HIPAA requirements
- Obtain lab reports, imaging results, hospital notes, referral information, and other records.
- Assist nurses with messaging, triage, and OR chart preparation.
- Participate in the development and implementation of departmental goals, processes, and procedures.
- Maintain accurate billing, insurance, and patient information.
- Complete forms, requisitions, and appointment scheduling.
- Manage provider schedules and patient flow.
- Verify insurance coverage and patient demographics.
- Prepare and maintain patient charts, ensuring documentation is complete and properly filed
- Answer and respond to incoming telephone inquiries using UPP customer service standards
- Demonstrate professional and respectful behavior toward patients, staff, and colleagues.
- Maintain punctuality, regular attendance, and dependable work performance.
- Provide coverage for clinical areas as needed.
- Obtain required pre-certifications and referrals before procedures.
- Ensure informed consent forms are completed and signed.
- Prepare patient rooms, instruments, and equipment according to department protocols.
- Clean exam/procedure rooms, instruments, and equipment between patients to maintain infection control standards.
- Perform scheduled maintenance activities and maintain related records.
- Escort patients to exam and procedure rooms.
- Assist patients with ambulation, transfers, dressing, specimen collection, and exam preparation.
- Collect patient histories, obtain vital signs, perform screenings, and relay provider instructions to patients and families.
- Provide individualized patient and family education and support as needed.
- Provide leadership and guidance to surgery schedulers.
- Serve as a mentor and resource for new hires.
- Manage inventory and restock exam and procedure room supplies.
- Coordinate and schedule required pre-testing and physician-ordered services.
- Provide performance feedback and employee development input as requested.
- Prepare and submit admission reservations and requisitions, including demographic and insurance information.
- Comply with applicable regulatory requirements, including OSHA, CLIA, and PA Department of Health standards.
- Maintain strict confidentiality of medical records and patient information.
- Coordinate surgical cases and communicate with hospital personnel regarding admissions.
- Coordinate workflow and prioritize daily work activities.
- Train, educate, and provide scheduling guidance to staff.
- High school diploma required.
- Completion of a medical assisting program or 4-5 years experience in a medical field.
- Proficiency in medical terminology preferred.
- Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
- General knowledge of computer software and practice management databases is required.
- Knowledge of the Epic practice management programs preferred.
- Strong organization, time management and interpersonal skills.
- Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
- Ability to deal compassionately and professionally with patients is essential.
- Ability to work independently and possess sound decision-making skills. Ability to prioritize work demands.
- Ability to consistently maintain confidentiality with regards to all job assignments and related information.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran