The Kamin Tower at UPMC Presbyterian (opening in January 2027) is shaping the future of hospital care — and the dedicated teams that support the environment are essential to that mission. A state-of-the-art building designed with safety, efficiency, and comfort of employees, patients, and visitors in mind, the tower offers a modern workplace where every employee can do their best work, every day.
Standing at 17 stories and one million square feet, the tower includes thoughtfully designed rooftop gardens, flexible outdoor spaces, and 636 private patient rooms with the latest in patient care technology — and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you’re welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you’re contributing to the healing experience of every patient and family who walks through the doors.
This is more than a place to work; it’s an opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.
Job Summary
The Retail Cook plays a key role in creating an exceptional dining experience for patients, visitors, families, and staff within the hospital retail environment. This highly visible, guest-facing position combines culinary expertise with outstanding customer service, preparing fresh, high-quality food while engaging directly with guests in a friendly and welcoming manner.
The ideal candidate is personable, approachable, and enjoys interacting with people. A genuine smile, positive attitude, and passion for hospitality are essential, as the Retail Cook is often preparing meals in front of guests, answering questions, accommodating requests, and helping guests feel welcomed and cared for. Through exceptional food quality, attentive service, and meaningful interactions, the Retail Cook helps create a positive and comforting experience for everyone they serve.
This position may be filled as a Full-Time or Flex Full-Time role and requires flexibility to work a variety of shifts, including rotating weekends and holidays. Candidates must be adaptable, dependable, and available to support the needs of a 24/7 healthcare environment.Responsibilities
Produce high quality hot food products according to standardized recipes and production sheet volume requirements.
Prepare all foods within designated timeframes; monitor food usage throughout service to ensure volume needs are met.
Provide a courteous and helpful customer service attitude on a daily basis.
Complete in-advance preparation requirement for next day of service.
Adhere to departmental safe food handling procedures at all times.
In an open kitchen environment maintain an inspection-ready, publicly visible work area on a consistent basis.
Chill, store, and record all prepared and leftover food in accordance to health department guidelines; maintain temperature cooling log documentation.
Adhere to Safety Data Sheet (SDS) information related to the proper and safe use of chemicals in the workplace. Store chemicals and cleaning supplies away from food production areas.
Uses and maintains equipment according to manufacturer and department guidelines; follows all safety procedures.
Expedite and deliver food to wait staff to service customers, when applicable.
Provide guidance and leadership to culinary and other staff members.
Complete a.m. daily hot and cold prep list to ensure station is adequately stocked for service.
Maintain an expert level of the timing of food orders and ensure that each item is properly prepared.
*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.
Qualifications:
Work permit required if under 18 years old.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran