The Kamin Tower at UPMC Presbyterian (opening in January 2027) is shaping the future of hospital care — and the dedicated teams that support the environment are essential to that mission. A state-of-the-art building designed with safety, efficiency, and comfort of employees, patients, and visitors in mind, the tower offers a modern workplace where every employee can do their best work, every day.
Standing at 17 stories and one million square feet, the tower includes thoughtfully designed rooftop gardens, flexible outdoor spaces, and 636 private patient rooms with the latest in patient care technology — and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you’re welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you’re contributing to the healing experience of every patient and family who walks through the doors.
This is more than a place to work; it’s an opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.
Job Summary
The Barista serves as a welcoming face of the hospital retail environment, creating a positive and memorable experience for patients, visitors, families, and staff. This highly visible, guest-facing role combines exceptional customer service with the preparation of high-quality coffee, beverages, and food items in a fast-paced setting.
The ideal candidate has a genuine passion for hospitality and enjoys interacting with people throughout the day. A friendly demeanor, warm smile, and positive attitude are essential, as the Barista is often one of the first individuals guests encounter. This position focuses on building meaningful connections, anticipating guest needs, and creating a welcoming atmosphere while delivering prompt, attentive service. Through exceptional customer care and quality beverages, the Barista helps enhance the overall experience for everyone they serve.
We are hiring for a variety of employment statuses, including Full-Time, Flex-Full-Time, Part-Time, and Casual positions. Available schedules may vary based on department and operational needs.
- Flexibility to work a variety of shifts is required.
- Positions may include rotating weekends and holidays.
- Candidates should have open availability and be willing to adapt to scheduling needs in a fast-paced healthcare environment.
- Reliable attendance and a commitment to supporting patients, visitors, families, and staff are essential.
Responsibilities
Welcome questions and educate guests. Make espresso drinks, smoothies and coolers that are delivered to the guest in less than three (3) minutes. Operate espresso machine and video screen. Identify each drink and delivery.
Prepare and produce all drinks to the Starbucks standard. Batch like drinks together. Keep quest areas clean. Respond to the customer needs and thank each customer. Demonstrates the Just Say Yes behavior by taking care of customers needs. Follows store policy and procedures.
Performs cleaning tasks in accordance with store standards. Follows cash handling procedures and cash handling policies. Contributes to store profitability Contributes to store goals for increasing sales and improving profits. Learns and demonstrates creating the Starbucks experience. Offers customer demonstrations and samples using brewing equipment, Discovers customer needs and appropriately suggest product with customers to enhance service and meet sales goals.
*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.
Qualifications
· Ability to accurately count and perform basic mathematical function required.
· Excellent customer service skills required.
· Must have the ability to work as part of a team.
· Effective communication skills required.
· Ability to use Point of Service system required.
· Previous cashier experience preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran